Coastal pool and waterside leisure goods such as organizers, carriers, towel accessories, drink holders, floating leisure items, protective pouches, and lounging accessories.

No. Only products expressly described as waterproof should be treated that way. Water-resistant and splash-resistant products have lower levels of protection.

No, unless a listing expressly identifies a product as certified lifesaving equipment. Leisure floats never replace swimming ability, active supervision, or approved safety equipment.

Suitability depends on the product and stated age guidance. Children require constant, close adult supervision around all water, even when using a float or wearing another product.

Review dimensions, weight, load limit, inflated size, opening size, capacity, and intended users. Measure your space and needs before ordering.

Follow inflation pressure and valve instructions. Do not overinflate, use high-pressure equipment unless permitted, drag across rough surfaces, or use near sharp objects.

Only as stated on the listing. Rinse permitted products with fresh water after exposure and dry completely; chlorine, salt, sun, oils, and heat can shorten product life.

Use only recommended mild cleaning methods. Avoid abrasive tools and harsh chemicals, and dry every component completely before storage.

Screens, sunlight, underwater appearance, transparency, print placement, and production batches may create minor differences.

Check seams, valves, handles, straps, fasteners, cords, closures, punctures, leaks, cracks, and load-bearing parts. Stop using damaged products.

Orders are generally prepared within 1–5 business days. Demand, verification, availability, holidays, and exceptional events may extend this period.

Tracking is provided when available. Carrier scans may take time to appear or update.

Yes. Items may ship separately because of size, protective packaging, availability, or fulfillment routing.

Email us immediately. Changes cannot be guaranteed after fulfillment begins.

Keep all packaging and send the order number plus clear photos of the parcel, label, packaging, full product, and damaged area.

Contact us within 30 days after delivery to request an eligible return unless applicable law requires otherwise.

Items exposed to water, sunscreen, oils, sand, chlorine, salt, moisture, or prolonged inflation may be ineligible except where law or a verified defect requires a remedy.

Customers generally cover preference, color, size, capacity, compatibility, or change-of-mind returns. Verified errors and defects are reviewed individually.

Approved refunds return to the original payment method after inspection or another agreed resolution. Financial institutions may need additional time.

Email service@arqzelvo.com or call +86 132 6568 9336. Include your order number when applicable.