Shipping Policy
Processing, delivery, tracking, packaging, and destination guidance.
Last updated: October 9, 2026
Processing
Orders are generally prepared within 1–5 business days after payment authorization. Weekends, holidays, demand, availability, verification, and exceptional events may extend processing.
Delivery estimates
Delivery windows are estimates, not guarantees, and may change because of customs, weather, carrier capacity, remote destinations, or events beyond reasonable control.
Tracking and split shipments
Tracking is supplied when available. Items may ship separately because of size, protective packaging, stock location, or fulfillment routing.
Address responsibility
Customers must provide a complete deliverable address. Changes cannot be guaranteed after fulfillment begins; reshipment caused by incorrect or refused addresses may be chargeable.
Duties and restrictions
Unless checkout states otherwise, recipients may be responsible for duties, taxes, brokerage, and local charges. Carrier or destination restrictions may apply.
Poolside products
Inflatable, long, fragile, multi-piece, or valve-equipped products may require protective or separate packaging. Packaging dimensions may differ from inflated or assembled dimensions.
Loss or damage
Inspect delivery promptly. Keep packaging and email photos of the parcel, label, packaging, full product, and affected area while the review is open.
Mandatory rights
Risk and title transfer as provided by applicable law and agreed delivery terms. Nothing here limits rights that cannot legally be excluded.